Return & Refund Policy for RuiJueParts

Effective Date: November 29, 20

Thank you for shopping with RuiJueParts. We want to ensure that you are completely satisfied with your purchase. Below are the details of our return policy for industrial seals:

1. Unopened and Unused Products

If the industrial seal remains unopened and unused, we accept returns within 30 days of purchase.

You can return the product for a full refund or exchange, minus any shipping fees.

2. Opened or Used Products

Opened or used industrial seals are non-returnable unless they are defective or damaged upon arrival. This policy is in place because the seals are specifically manufactured for certain applications, and once opened or used, they cannot be resold.

If the product is defective or damaged, please contact us within 7 days of receiving your order for assistance. We will offer a replacement or full refund depending on the issue.

3. Customized or Special Order Products

Custom-made or specially ordered products are non-returnable unless they have a manufacturing defect or are damaged during shipment. Please ensure that all specifications (size, material, and design) are correct before placing your order.

4. How to Return

To initiate a return, please contact us at sales@ruijueparts.com or visit our Contact Us page. 

Once your return request is approved, you will receive instructions on how to return the product.

5. Non-returnable Items

The following items are non-returnable:

Products that have been opened, installed, or used.

Custom-made or personalized products.

Products purchased from clearance sales or marked as final sale.

6. Refund Process

Refunds will be issued once we receive the returned product and confirm its condition. Refunds will be processed back to the original payment method, minus any shipping charges.

If you have any questions about our return policy or need further assistance, feel free to contact us.