Q: When will my order be shipped?

A: We will do our best to ship all orders as quickly as possible. Shipments will be made within 3-5 business days.

Q: Where do you ship from?

A: We ship from Guangzhou, Guangdong Province, China. If needed, we can ship to your designated location according to your requirements (based on actual shipping costs, no extra charges).

Q: How long will it take to receive my order?

A: We will try our best to ship your order as soon as possible. Other times depend on your chosen shipping method. You can choose air freight, sea freight, international express (DHL, FedEx, UPS), or other dedicated logistics lines.

Q: I can't find the parts I need in your product catalog. Do you have any parts not listed?

A: Yes! Although we are constantly expanding our product catalog, there is still a lot of work to be done. If you cannot find the product you need, please contact me via WhatsApp ((+86) 1369-210-0161) or email (sales@ruijueparts.com), and we will be happy to help you find the product you need.

Q: What do OEM parts mean? What's the difference between OEM and aftermarket parts?

A: OEM refers to Original Equipment Manufacturer, which is a company that supplies parts to industrial equipment manufacturers (e.g., Ford, HITACHI). HITACHI doesn't manufacture all its parts; some come from external supply chains. Ford also operates on a hybrid model, sourcing some parts from external suppliers. Our parts are compatible with major brands (Caterpillar, HITACHI, CASE, BOBCAT, JCB, JOHN DEERE, etc.), the difference being in our packaging and labeling. Purchasing from us can save you money on high-quality parts.


For any questions while browsing our website, please contact us via WhatsApp ((+86) 1369-210-0161) or email (sales@ruijueparts.com). We will be happy to assist you.