Q: When will my order be shipped?

A: Standard models take 3-5 business days. Bulk orders take 5-15 business days. For urgent orders, please contact our sales team. [Email: info@ruijueparts.com]

 

Q: Where do you ship from?

A: We ship from Guangzhou, Guangdong Province, China. If needed, we can ship to your designated location according to your requirements (based on actual shipping costs, no extra charges).

 

Q: How long will it take to receive my order?

A: We will try our best to ship your order as soon as possible. Other times depend on your chosen shipping method. You can choose air freight, sea freight, international express (DHL, FedEx, UPS), or other dedicated logistics lines.

 

Q: I can't find the parts I need in your product catalog. Do you have any parts not listed?

A: Yes! Although we are constantly expanding our product catalog, there is still a lot of work to be done. If you cannot find the product you need, please contact me via WhatsApp ((+86) 1369-210-0161) or email (info@ruijueparts.com), and we will be happy to help you find the product you need.

 

Q: What do OEM parts mean? What's the difference between OEM and aftermarket parts?

A: OEM refers to Original Equipment Manufacturer, which is a company that supplies parts to industrial equipment manufacturers (e.g., Ford, HITACHI). HITACHI doesn't manufacture all its parts; some come from external supply chains. Ford also operates on a hybrid model, sourcing some parts from external suppliers. Our parts are compatible with major brands (Caterpillar, HITACHI, CASE, BOBCAT, JCB, JOHN DEERE, etc.), the difference being in our packaging and labeling. Purchasing from us can save you money on high-quality parts.

 

Q: Do you accept OEM/ODM orders?

A: Yes, we fully support OEM and ODM services. We can customize products according to your brand requirements, including logo printing, packaging design, and product specifications. Our professional team will work closely with you to ensure the final products meet your brand standards and market demands.

 

Q: Will you keep our client information confidential?

A: Confidentiality is our top priority. We strictly protect all client information and business data. Before the start of any project, we are willing to sign a non-disclosure agreement (NDA) to ensure that your intellectual property and business secrets are fully protected.

 

Q: What is your MOQ (minimum order quantity) for bulk orders?

A: We support flexible MOQ to accommodate different B2B partners. For standard products, we have competitive MOQ requirements to support your trial orders and market testing. For customized or orders, the MOQ is negotiable based on product complexity and production arrangement.

 

Q: Can you provide wholesale pricing for large-quantity orders?

A: Yes, we offer highly competitive wholesale and bulk pricing. The more you order, the better the unit price. We provide tiered pricing structures to support your large-scale procurement and help you maximize profit margins.

 

Q: Do you provide after-sales service for B2B clients?

A: Yes, we provide comprehensive after-sales service for all our B2B clients. We value long-term partnerships and are committed to supporting your business growth.


For any questions while browsing our website, please contact us via WhatsApp ((+86) 1369-210-0161) or email (info@ruijueparts.com). We will be happy to assist you.